Pricing is based on the total number of people being tracked. This includes all leads and customers
who have received or sent a message, or logged into your product.
This can end up being relatively cheap (for example if you are a
B2B provider with a low number of high lifetime value customers), or relatively expensive
(you have lots of B2C customers, for example). One downside of Intercom’s approach to
pricing is a potential lack of pricing predictability, for example where your application
and/or website has a highly variable number of visitors and users. Pricing starts at 53$
per month for the Inbox Essential plan and 79$ for the Inbox Pro plan.